What does it need from us?

Approved policy texts as the only source. Case-system access, read first. Hosting decided with your IT and legal teams before work begins.

Government & Public Services · Worked scenario

“Our people answer the same question a thousand times, and nobody can see the whole queue.”

Agentic AI for UAE government services, from Dubai. Requests arrive by call centre, website, app, email and walk-in, each keeping its own record. Performance reports reach the director weeks later, compiled by hand from systems that don’t talk.

What it costs you today

50% of UAE Government sectors and services targeted to run on agentic AI within two years¹
12 million customer hours saved by phase one of Zero Bureaucracy, which also saved about AED 1.12 billion a year and removed more than 4,000 procedures²
542,686 contacts handled by one Dubai call centre in six months³

The mandate is dated, and every queue that still waits for a person is a cost that is already counted.

The mandate is dated: half of UAE Government sectors and services on agentic AI within two years¹. Phase one of Zero Bureaucracy removed more than 4,000 procedures, saved 12 million customer hours and about AED 1.12 billion a year²; the same arithmetic applies to every queue that still waits for a person. One Dubai call centre handled 542,686 contacts in six months³. A Cabinet programme will train 80,000 federal employees in agentic AI⁵. Abu Dhabi has set its own course to an AI-native government by 2027⁴.

○ case · ◇ request · △ inspection

What they tried

A chatbot on the website that answered questions and opened nothing. Residents still called.

What we build

A Customer Happiness Agent in Arabic and English that answers only from approved policy text, collects documents and opens the case in the existing system, on sovereign or in-country infrastructure. It grows into a Service Control Tower: live volumes by service and channel, SLA status, every escalation with its reason, and the weekly pack drafted from source.

What a Tuesday looks like

23:10
A resident asks about a permit renewal on WhatsApp, in Arabic. The agent answers from policy, collects the documents and opens the case.
08:30
The director opens one screen: volumes, SLAs, escalations. No report was compiled.
11:00
An inspector files findings with photos against the right premises. The head sees what failed and what is overdue, on a map.
Monday 08:00
The KPI pack is already drafted, every figure traced to its source.

What changes

Every channel, one case
Before Call centre, app, email and walk-in each keep their own record.
After An agent answers in Arabic or English from approved policy and opens one case. Directors see live volumes and SLAs.
Field inspections, visible
Before Paper notes and photos on personal phones.
After A field app files findings against the right premises. A live map of what was visited, failed or overdue.
The weekly pack writes itself
Before Days compiling KPIs from five systems.
After A current pack every Monday, every figure traced to its source.
Policy you can search
Before Staff hunt through years of circulars.
After Answers with the exact clause cited, on sovereign or on-premise infrastructure.

Every agent we deploy says it is an AI, and a person can always take over.

What we measure

Average handling time, first-contact resolution, satisfaction, waiting time, and the share of services on agentic AI. The AI register is maintained from day one.

What this needs from you

Approved policy texts as the only source.
Case-system access, read first.
Hosting decided with your IT and legal teams before work begins.

Delivered through

Questions a careful buyer asks

What do you build first?: A Customer Happiness Agent in Arabic and English that answers only from approved policy text, collects documents and opens the case in the existing system, on sovereign or in-country infrastructure.
What does it need from us?: Approved policy texts as the only source. Case-system access, read first. Hosting decided with your IT and legal teams before work begins.
What do you measure?: Average handling time, first-contact resolution, satisfaction, waiting time, and the share of services on agentic AI. The AI register is maintained from day one.

Mandates set the deadline. We build the systems that meet it: governed, auditable and in production.

Tell us about your business Talk to an engineer

An engineer replies within one business day, in English or Arabic.

Our AI consultant gathers the details and passes a report to one of our engineers, who replies by email, WhatsApp or phone.

Other sectors

Sources

Figures from the sources cited, checked on 6 November 2026. Studies from outside the UAE are named as such.

A composite built from the published figures cited and the systems this sector runs on, not a named client.