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Response & Booking Agent
The Response & Booking Agent is an AI agent for WhatsApp, Instagram, web and voice, in Arabic and English, built and run from Dubai for organisations in the UAE and the GCC.
What it does
Answers WhatsApp, Instagram, web and voice in Arabic and English, qualifies, books or opens a case, and hands over to a person with context.
For real estate, clinics, beauty, hospitality and retail
- Which questions the agent takes and which stay with a person
- Bookings, cases and viewings written into the system you already run
- AI disclosure and designed handover, with the conversation attached
- Monitoring from the first day
In the worked scenarios
Real Estate & Property
A response agent, then the agency board.
No lead waits for morning
Before Midnight portal enquiries go cold by breakfast.
After Answered on WhatsApp or voice in seconds, qualified, and a viewing booked in the right calendar.
Beauty, Aesthetics & Wellness
A booking agent, then every client remembered.
A receptionist on every channel, all night
Before Bookings missed every evening.
After An Instagram request at 23:15 is booked with the right therapist and confirmed on WhatsApp.
Hospitality & Tourism
A guest concierge, then the duty manager’s view.
The guest thread, start to finish
Before Requests on six channels, invisible to the GM.
After An AI concierge answers in the guest’s language and routes to the right department.
Retail & E-commerce
A selling agent, then the store network live.
Selling inside the conversation
Before Stock and size questions answered by hand.
After Live inventory checked, the item reserved or paid, click-and-collect booked.
Growing Business
One agent, inside the tools you have.
The evening answered
Before Messages after closing wait until morning.
After Answered and booked while you are at home.
How we engineer it
Human oversight.
Every agent says it is an AI. Handover is designed, not improvised: defined triggers pass a conversation to a named team with its full context. Actions with financial, legal or clinical weight wait for a person’s approval.
Security.
Untrusted content, whether an email, a web page or a customer message, is treated as data, never as instructions. We test for prompt injection before release and after every change. Secrets live in managed vaults, never in code or logs. Tenant and role isolation is enforced at the data layer, and every agent action is written to an audit log.
Questions a careful buyer asks
- What happens when the AI doesn't know?
- It says so, and hands the conversation to a named person with everything that was said. Every agent we deploy tells people it is an AI.
- Will our staff resist it?
- The agent works inside the tools they already use. Nothing is migrated on day one. Their work changes from answering the same question to handling the ones that need them.
- How is this different from a chatbot?
- A chatbot answers. Our systems act: they book, open cases, read documents and update your systems, and they are run by us after launch.
In plain English
- Human oversight
- People stay in control: the AI hands over to a person whenever it should.
- prompt injection
- A trick where instructions planted in an email, web page or message try to make the AI do something it should not.
- Tenant and role isolation
- Each organisation's data is kept separate, so one can never see another's.
- audit log
- A permanent record of every action the AI takes, with what, when and why, so it can be checked later.
Where it fits
The entry systems: small on purpose, each one a working result inside a channel you already use.
Tell us about your business Talk to an engineer
Our AI consultant gathers the details and passes a report to one of our engineers, who replies by email, WhatsApp or phone.