Build the operation
Document & Intake Automation
Document & Intake Automation is AI that reads, validates and routes claims, trade documents, prior authorisations, invoices and applications for organisations in the UAE and the GCC.
What it does
Claims, trade documents, prior authorisations, invoices and applications: read, validated, cross-checked and routed, with every decision logged.
For insurers, logistics, clinic revenue teams and UAE government
- Extraction and classification from photos, scans and email
- Validation against the policy, the order or the payer’s rules
- Exceptions routed to a person with the reason attached
- An audit trail for every decision
In the worked scenarios
Healthcare Groups
No-show recovery, then the group view.
Paperwork checked before it’s sent
Before Pre-approvals bounce for missing fields.
After Documents checked against payer requirements before submission.
Financial Services & Insurance
Claims intake, then an AI register.
Claims intake that reads the file
Before Photos, police report and policy keyed by hand.
After Extracted, validated and assembled. Exceptions go to an adjuster, with an audit trail.
Logistics & Supply Chain
A status agent, then the exceptions tower.
Documents read, not retyped
Before Bills of lading keyed by hand.
After Extracted and cross-checked, mismatches flagged before filing.
How we engineer it
Security.
Untrusted content, whether an email, a web page or a customer message, is treated as data, never as instructions. We test for prompt injection before release and after every change. Secrets live in managed vaults, never in code or logs. Tenant and role isolation is enforced at the data layer, and every agent action is written to an audit log.
Human oversight.
Every agent says it is an AI. Handover is designed, not improvised: defined triggers pass a conversation to a named team with its full context. Actions with financial, legal or clinical weight wait for a person’s approval.
Questions a careful buyer asks
- Is this ready for a regulated business?
- We build to the Central Bank's AI guidance of February 2026, DoH and DHA policy and the UAE Personal Data Protection Law, with your advisers. Every system enters an AI register with its owner, tests and incidents.
- Do you work with our IT team?
- Yes, and with your legal and compliance teams from the first workshop. We connect read-only first.
In plain English
- audit trail
- A permanent record of every action the AI takes, with what, when and why, so it can be checked later.
- prompt injection
- A trick where instructions planted in an email, web page or message try to make the AI do something it should not.
- Tenant and role isolation
- Each organisation's data is kept separate, so one can never see another's.
- Human oversight
- People stay in control: the AI hands over to a person whenever it should.
Where it fits
What the first system grows into: one live view, systems that talk, documents that read themselves, your own platform.
Tell us about your business Talk to an engineer
Our AI consultant gathers the details and passes a report to one of our engineers, who replies by email, WhatsApp or phone.